enterprise software products Australia
Products and platforms for defined business workflows
A packaged product and a custom software project answer different buying questions. Start with the task your team needs to complete, then evaluate whether an existing product fits the workflow, permissions and operating responsibilities.
Explore the group product range with FI Digital. Each walkthrough should establish the current version, supported integrations and local commercial availability. Where the requirement needs a new application or a substantial change, discuss a separately scoped engineering engagement.
Explore the product range
Select a product to review its intended workflow and request a walkthrough.
FI Agent
An AI-workflow product for defined business tasks.
Voice AI Platform
Defined outbound conversation workflows with reviewed actions.
AI Reply Assistant
Contextual support-reply drafting for human review.
Meeting360
Meeting records, minutes and reviewable actions.
AssetFlow Pro
QR-based asset movement and responsibility.
ODD
On-demand exploration and dashboards from supported data.
AI Coaching
Role-play and feedback for a defined coaching workflow.
Headless WhatsApp CRM
Supported Zoho CRM interactions through WhatsApp.
Desk Genie AI
Ticket summaries, drafting and context in the Desk panel.
Quality Matrix
Structured support-quality review against agreed criteria.
Smart Route Planner
Route planning for defined CRM field-work journeys.
Data Health Scanner
Read-only identification of CRM data-quality issues.
Draft Assistant
Document-fulfilment assistance with review before sending.
Digital Wallet Platform
Document-to-wallet passes, not a payments wallet.
ProductIQ
Approved product-knowledge assistance for manufacturers.
Email Agent
Email, document and scheduling assistance with controlled actions.
Step 1 of 5 1. Customer and support work
Keep scrolling to follow the flow
The workflow to evaluate
Customer and support work
Compare assistance for customer conversations, ticket drafting, document fulfilment and product knowledge.
Meetings and team operations
Review meeting records, proposed actions, coaching and operational asset workflows.
Data and business records
Explore data-quality review, dashboards and supported interactions with business applications.
Purpose-built applications
Use product engineering when the required workflow does not fit an existing packaged offer.
A practical example
Illustrative selection: a support team that needs a reviewed response draft has a different requirement from a team that must locate and attach an authorised document. Compare AI Reply Assistant, Desk Genie AI and Draft Assistant against the actual task rather than choosing by a similar product name.
Questions that shape the scope
Use these questions to identify the first decision and the information needed to make it.
- What task needs to improve?
- Which product version is offered?
- What accounts and permissions are required?
- Who accepts the result and operates it?
Plan the Australian operating handover
Identify the Australian process owner, the systems already in use and any group teams that will approve or operate the change. Where customers, staff or data cross regions, document the actual access and support arrangements. The delivery plan should fit the working hours, reporting calendar and decision responsibilities of the team that will use it.
From assessment to an accepted result
Choose a representative task
Bring one workflow and an example of an acceptable result, using synthetic or approved material.
Review the current product
Confirm supported features, dependencies, permissions and commercial availability for the intended deployment.
Run a bounded evaluation
Check ordinary cases, exceptions and human handoffs. Record limitations and unresolved requirements.
Agree production responsibilities
Confirm provisioning, support, information handling and the acceptance decision before rollout.
Scope and responsibilities
Confirm the current product version, local availability, supported integrations and information-handling arrangements in the walkthrough. No universal price, hosting location or service level is implied.
Frequently asked questions
Should we choose a product or commission a custom build?
Start with the required workflow, acceptance criteria and constraints. A product may be appropriate when its supported behaviour fits the need with manageable configuration. A custom build may be justified when the workflow, integration or ownership requirement is materially different. Compare total operating cost and responsibilities before deciding, rather than assuming either route is always cheaper.
Are all products available on the same terms?
No uniform commercial terms are assumed. Confirm the current product version, contracting entity, licences, dependencies and support arrangement for your organisation. The walkthrough should distinguish included capabilities from optional configuration or custom work, and identify any regional provider requirements before a production commitment is made.
How can we assess whether the product fits our process?
Bring a representative task, the people involved and an example of an acceptable result. Use synthetic or approved redacted information for the first walkthrough. Ask to see ordinary work, exceptions and the handoff to a person. A demonstration should establish current functionality and prerequisites rather than treating a roadmap item as an available feature.
Is the product available in our market?
Confirm the current commercial offer for your organisation, including contracting entity, supported applications, provisioning and support arrangements. A group product description does not establish identical availability in every country. The walkthrough should identify the supported version and any regional provider requirements before you purchase subscriptions, connect accounts or plan a production rollout.
What determines product pricing and implementation cost?
Request a written quote for the current version and intended usage. Separate the product subscription from setup, third-party licences, model or channel usage and any custom work. Include onboarding and ongoing support responsibilities. Published examples should not be treated as a binding offer for a different market, configuration or transaction volume.
How is business information handled?
Review the actual data flow for the selected deployment: what is read, where it is processed, who can access it and how it is retained or removed. Include connected model and platform providers where relevant. Agree the appropriate information-handling terms before production use; a product name alone does not establish a hosting region or certification.
Can the product be connected to other applications?
Confirm each required connection and action against the current product, supported editions and provider permissions. A possible custom integration is different from an included feature. Test authentication, identifiers, error handling and the resulting records before relying on the connection, and identify who maintains it when the product or the external application changes.
What should be agreed before going live?
Confirm the accepted use case, accountable owner, permissions, support route and procedures for errors or unavailable dependencies. Complete a representative pilot and document its limitations. Agree who can approve changes to the workflow and connected accounts. The production decision should follow evidence of fit, rather than relying only on a polished demonstration or a general product description.
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Tell us what you’d like to automate
Share a few details about your project. Our engineering team will review your inquiry and respond within one business day.