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Zoho OneLogistics & ManufacturingEnterprise

Digitizing Port Logistics &
Manufacturing for
Silk Logistics with Zoho One

Australia's leading port-to-door provider replaces siloed manual systems across 30+ warehouses with a unified, intelligent Zoho One platform.

30+
Warehouses Unified
5
Zoho Modules Deployed
60+
Mailboxes Replaced
Silk Logistics
ClientSilk Logistics Holdings
IndustryLogistics & Manufacturing
SolutionZoho One
PartnerFI Digital
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About the Client

Silk Logistics Holdings is one of Australia's leading port-to-door logistics solutions providers. With over 30 warehouses nationwide, Silk offers comprehensive services in port logistics, warehousing, and distribution, supporting major clients in manufacturing, retail, and supply chain management.

The Challenge

Complex Operations,
Manual Processes

Siloed Business Units

Port logistics, warehousing, and distribution operated with disconnected systems and no shared visibility.

Manual Processes

Spreadsheets and paper-based methods for project management, sales, support, and expense reporting caused constant delays.

Fractured Customer Support

60+ Outlook mailboxes made tracking inquiries and measuring SLA compliance nearly impossible.

No Business Intelligence

Inability to capture and analyze data across teams and divisions left leadership without actionable insights.

Our Solution

Comprehensive Digital Transformation
with Zoho One

Zoho Projects

Business-wide project management platform replacing manual methods, improving transparency and delivery speed.

Zoho CRM

Centralized sales pipeline with automatic lead scoring, conversion automation, and management forecasting.

Zoho Desk

Unified support across 30+ warehouses. Automated routing, SLAs, and escalation — ensuring no inquiry is missed.

Zoho Expense

Digitized expense and reimbursement tracking with approval workflows integrated into the core finance ERP.

Zoho Analytics

360-degree dashboards for executive, operations, sales, and support — enabling real-time monitoring and predictive analytics.

♻

Ongoing Partnership

Regular workshops with Silk Logistics to adapt systems as the company evolves. Current focus on unifying analytics and exploring Zoho AI (Zia) to automate processes and deliver customer self-service and business intelligence.

The Results

Immediate & Measurable
Value

Operational Efficiency

Integrated workflows across logistics, warehousing, and finance. Automation eliminated duplicate entry and manual errors.

Improved Customer Service

Centralized inquiry management led to faster response times and higher SLA compliance across all warehouses.

Paperless Expenses

Expense reporting is now fast, digital, and policy-compliant with automatic integration into finance.

Future-proof Platform

A scalable digital foundation ready for AI enhancements (Zoho Zia), new workflows, and continued growth.

"

"We now have Zoho CRM, Desk, Expense, and Projects running across the business. Dashboards, SLAs, automation, and centralized communication have made every aspect of our business more efficient. We continue to work with FI Digital to digitize more areas and unlock new value."

MH
Matt Hannah
CIO, Silk Logistics Holdings
Watch the Story

Hear It Directly
from Silk Logistics

Why Choose FI Digital?

Ready to Digitize Your
Logistics Business?

FI Digital specializes in complex enterprise digital transformations for logistics, manufacturing, and supply chain businesses. Our consultative approach and deep Zoho expertise deliver scalable solutions that simplify complexity and drive measurable results.

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