All Case Studies
Zoho CreatorHeavy IndustryAsset ManagementSelf-Service Portals

SafeGauge Enhances
Operations Using
Zoho Creator

A leader in heavy vehicle diagnostic tools centralises warranty management, asset tracking, and distributor operations — replacing manual processes with a unified self-service Zoho Creator platform.

3+
System Integrations
2
Stakeholder Portals
4
Core Modules Built
SafeGauge
ClientSafeGauge
IndustryHeavy Vehicle Diagnostics
SolutionZoho Creator
PartnerFI Digital
Start Your Journey
About SafeGauge

SafeGauge is a leader in diagnostic tools for heavy vehicle maintenance, committed to improving safety, efficiency, and reliability. They collaborate with customers, distributors, and service providers to deliver innovative solutions for managing assets, warranties, and services — with a goal to centralise operations and provide intuitive tools that enhance customer experience.

The Solution

A Centralised Zoho Creator
Platform for Every Stakeholder

Core Modules
Warranty Management

End-to-end warranty claims — submission, tracking, automated email notifications at every stage from submission to resolution.

Asset Management

Centralised asset tracking with real-time calibration report fetching via AWS Service Hub integration.

Distributor Kit Allocation

Distributors can allocate kits, manage customer accounts, and raise warranty claims via a dedicated self-service portal.

Product Replacement

Interconnected replacement module ensures all functions — orders, claims, and service — are linked and up to date.

Self-Service Stakeholder Portals

Customer Portal

Dashboard showing purchased sensors and service schedules

Initiate warranty claims and track status in real time

View warranty claim updates and calibration history

Distributor Portal

Allocate kits and manage customer accounts

Raise warranty claims on behalf of customers

Dashboards with sensor breakdown by product series and account

System Integrations
Cin7

Automated sync of sales orders and kit allocations — keeping inventory and CRM data in perfect alignment.

AWS Service Hub

Real-time fetching of calibration reports and asset statuses directly from SafeGauge's cloud infrastructure.

SafeGauge Website

Public asset search by serial number — enabling customers and service teams to access data without logging in.

Implementation Approach

01
Discovery Workshops

Online and offsite workshops to map workflows and identify bottlenecks across all stakeholder groups.

02
Core Module Build

Asset tracking and warranty management modules implemented first as the operational foundation.

03
Integrations & Automation

Cin7, AWS, and website integrations deployed with automated workflow triggers for notifications and updates.

04
Training & Documentation

Comprehensive training for customers, distributors, and internal teams with detailed user manuals.

The Results

Streamlined, Scalable &
Stakeholder-Ready

Unified Data Management

Eliminated data silos across warranty, asset, calibration, and order management — one platform for all teams.

Stakeholder Self-Service

Customers and distributors access real-time asset data and warranty status through intuitive portals — reducing support follow-ups.

Automated Workflows

Warranty claims, calibration schedules, and service updates now trigger automatically — freeing teams from manual tracking.

Actionable Insights

Management dashboards give SafeGauge full visibility into operational performance, sensor sales, and resource planning.

Ready to Build a Custom
Zoho Creator Platform?

FI Digital specializes in Zoho Creator development for complex, multi-stakeholder operations. From portals to integrations to automation — we build tailored platforms that scale with your business.