All FI Digital Training bookings are subject to the following terms and conditions.
Training registrations are made in writing via the FI Digital website or email to firstname.lastname@example.org.
If places are unavailable for the training date requested, the trainee is offered a place on an alternative date, with a preference for Live Learning conducted at the end of each month.
The trainee is subject to the FI Digital Training terms and conditions when payment is agreed and the trainee’s place is confirmed in an email from FI Digital Training to the trainee.
The trainee confirmation email provides all details including the course information and the training location, date and times.
If a trainee does not receive a trainee confirmation email from FI Digital Training, they should contact either their account manager or FI Digital Training.
Payment and costs
- Payment for FI Digital Training courses is made in training units.
- On trainee confirmation, training units are deducted.
- If training units are available, these are deducted and the trainee will receive an email notification of how many training units have been deducted and how many are remaining.
- If training units are not available, the trainee can purchase training units via a credit card. An invoice is sent by email.
- Any costs and expenses incurred by the trainee to attend training, for example travel or accommodation, are not the responsibility of FI Digital.
- Any agreed costs and expenses incurred by FI Digital to provide training on client site, for example travel or accommodation, are charged to the client up to 30 days after the training has been completed. An invoice is sent and must be paid in 30 business days of receipt.
Cancellations and transfers
- Requests for cancellations or transfers must be made in writing to email@example.com.
- FI Digital reserves the right to cancel or re-schedule training due to low enrolments or unforeseen circumstances.
- FI Digital will not cover the loss of funds if training is cancelled or transferred resulting in the cancellation of trainee travel and/or accommodation.
- FI Digital Training will refund training units or transfer a trainee to an alternate training date (where there is availability) if advised of the cancellation or transfer more than 10 working days before the confirmed date of training.
- FI Digital Training will not refund training units or transfer a trainee to an alternate training date if advised of the cancellation or transfer 10 working days or less before the confirmed date of training.
- Any agreed costs and expenses incurred by FI Digital to provide training on client site, for example travel or accommodation, are charged to the client. An invoice is sent and must be paid in 30 business days of receipt.
To avoid cancellation or transfer penalties, another person may replace the original trainee, provided FI Digital Training are notified, in writing to firstname.lastname@example.org, at least 2 business days prior to the confirmed date of training, and provided with the name, email address and contact number of the new trainee.
Non-attendance, late attendance or trainees who take significant absences from a course may be excluded from attending or completing the remainder of the course including qualifying for a completion certificate.
In these circumstances, training units are not refunded.
- Where a training unit refund is due, FI Digital will process the refund in 30 business days.
- The information provided by FI Digital is correct at the time of publication but may be subject to change. FI Digital reserves the right to change program fees, dates, content, speakers or method of presentation at its discretion.
- FI Digital reserves the right to video and/or audio record learning sessions for quality assurance purposes and to support trainees.
- FI Digital will review its refund policy in cases of special circumstances.
- FI Digital will be satisfied that a trainee’s circumstances are beyond the trainee’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the trainee is not responsible. The situation must be unusual, uncommon or abnormal.
- Each review will be examined and determined on its merits by considering a trainee’s claim together with independent supporting documentation substantiating the claim.