FI Digital will stand by you 24/7.

NEVER LET DOWN-YOUR OR YOUR WEBSITE

Our 24/7 team gives you a global support across boundaries. Get in touch with our staff at any given point of time and get your queries resolved, real time.

Prompt aid, is what we can promise you. Get assistance with a click or a tap and we promise, someone will be there to help you out. We ensure quality solutions to all your problems. Although, with us, there will be very few. Thanks to our seasoned professionals.

MORE RESOURCES, LESS COST

Our team of multi performing staff are at your beck and call, all day long. Don’t spend money on getting more resources; call us and we will sort you out.

All of our support staff are system administrators with a depth of knowledge to address client incidents at any time of the day or night in a friendly, informative and timely manner. They are the guys you want around when all other lights go out.

We work closely with all other areas of the business to ensure that our clients have a seamless experience confident that FI Digital will be there to provide advice and technical support to keep online resources up and running day or night.

SIZE, DOES MATTER!

All organisations are different, so our FI Digital Plus Agreements give you more than just guaranteed uptime (though we do guarantee 99.9%). These agreements are geared to meet your business objectives - not just IT requirements. We’ll work with you to understand your goals and develop a tailored package that covers all the services you’ll need, such as graphic design, strategy, training and support.

Of course, all FI Digital Plus agreements include the extensive warranties and service level guarantees that you'd find in an SLA (Service Level Agreement) - it's just that we've added more. More services, more security, more support, and more of everything else.

what you get in a FI Digital plus agreement

  • Exclusive features such as Matrix’s Edit+ interface
  • Design, strategy and UX services
  • Training packages
  • 24/7 monitoring and support
  • Performance and uptime guarantees
  • Software and implementation warranties
  • Maintenance and security patching
  • Automatic upgrades
  • Tickets to the annual FI Digital Summit
  • Extensive online resources and tools

MANY OTHER WAYS TO SUPPORT YOU

Our services and technology work together in harmony, helping you deliver a great customer experience.
Take a look and see how else we'll support you.



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